A leading luxury lifestyle services company is seeking a commercially minded and client-focused Corporate Account Manager to join its Johannesburg team. This role is ideal for someone who thrives in a high-touch, fast-paced environment and has a proven ability to manage key accounts while delivering exceptional service to premium clients.

Key Responsibilities

Account Management & Client Delivery

• Serve as the main point of contact for the client’s leadership team
• Ensure all contractual obligations and service standards are consistently met
• Lead client engagements, including meetings, presentations, and reporting
• Oversee accurate and timely submission of weekly and monthly reports
• Monitor account performance, including engagement levels, usage trends, and renewals
• Analyse data to identify growth opportunities and improve service delivery
• Manage and resolve escalated client or member concerns professionally
• Ensure all requests are tracked and handled in line with internal processes
• Maintain strong collaboration with internal teams to deliver a seamless client experience
• Team Coordination & Operational Support
• Align internal teams on priorities and service expectations
• Provide guidance and regular feedback to those servicing the account
• Ensure CRM systems are consistently updated and accurate
• Work closely with operations, communications, and travel teams on new initiatives.

Training & Development

• Facilitate training sessions on service standards and offerings
• Support ongoing team development and refresher training
• Assist in creating training tools and sales support materials
• Contribute to quality assurance processes and continuous improvement
• Client Engagement & Commercial Growth
• Build strong, lasting relationships with key stakeholders
• Support the delivery of events, activations, and product launches
• Identify and implement revenue-generating opportunities within the account
• Source and develop strategic partnerships and exclusive offerings.

Experience & Background

• 3–5 years’ experience in account management
• Exposure to the luxury sector or agency environment is advantageous
• Strong experience working with CRM systems and reporting tools
• Proven ability to manage budgets and track account performance
• Demonstrated success in building and maintaining client relationships
• Analytical mindset with the ability to translate data into strategy
• Experience leading or mentoring team members.

Key Competencies

• Excellent communication skills (written and verbal)
• Commercially astute with a results-driven approach
• Highly organised with strong time management skills
• Ability to work both independently and collaboratively
• Detail-oriented with strong problem-solving ability
• Professional, confident, and client-facing presence
• Resilient and able to perform under pressure
• Strong presentation and interpersonal skills
• Discreet and trustworthy when handling sensitive information
• Genuine passion for service excellence and the luxury space.

This is a fantastic opportunity for a driven professional looking to grow within a premium brand that values service excellence, innovation, and strong client relationships.