Luxury Travel Company is looking for a Global Concierge to provide a paid for bespoke service to guests travelling with the company in Africa and provide information and assist with travel support during travel. The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and carefree travel experience. The in-country support service will operate seven days a week. Position is based in the Southern suburbs of Cape Town.

Experience and qualifications required:

• High School Qualification, 3-year University/College Qualification advantageous
• 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or a concierge service
• An in-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU)
• Good destinations knowledge of South Africa, Southern and East Africa preferable
• A willingness and aptitude to learn.

Duties include:

• Calm and professional communication skills in order to service travel partners, direct and indirect guests
• Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
• Proactive selling of the Africa products and services ensuring the best suitable safari
• Meet people and responds to a variety of situations with poise, patience, and discretion
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve
• Attend and participate in continuing educational programs and training webinars
• Support and Assist other departments and offices during leave cycles.