Leading Safari Tour Operator is seeking an experienced Reservations and Sales Manager to increase the profitability of the reservations department, by ensuring the team of sales consultants is provided with support, advice and guidance, promoting high-quality and efficient service levels for clients and agents; and to assist the GM in managing the in-house CRM system. This is an in-office role in Cape Town Southern suburbs.

Experience required:

• At least 1 year’s supervisory experience at an inbound tour company, along with previous senior consultant experience of at least 10 years
• Safari/inbound travel experience
• Excellent systems knowledge – Tourplan
• MS Office
• Excellent knowledge of Southern and East Africa
• Experience dealing with international clients and agents

Duties include:

• First response on all new inquiries and distribute to consultants
• Checking that all inquiries are replied to within 24 hours
• Producing weekly and monthly statistics for the business
• Regular reporting with feedback and analysis of trends
• Guiding any difficulties that the consultants may have
• Ensuring correct sales and office procedures are followed
• Managing and approving leave times
• Maintain team workloads & distribute them accordingly
• Check quotes
• Re-allocate quotes as needed, and take on some ad hoc quotes as needed
• Assist with Complaint handling
• Manage in-house CRM system for maximum long-term company benefit
• Providing staff training as needed
• Performance reviews with staff
• Dealing with any disciplinary reviews whenever necessary
• Attending regular meetings with senior management.

To apply please send CV to cv@executiveplacings.com