Website Inyati Game Lodge (Pty) Ltd

A luxury Big 5, Four Star Game Lodge is seeking an experienced, client-focused Senior Reservations Consultant to join their experienced Head Office team in Johannesburg.

Essential duties include but are not limited to the following:

  • Answering reservation calls pleasantly and courteously in accordance with the required standards.
  • Booking internal flights and road transfers for guests as required and other ad hoc third-party services.
  • Booking reservations that must be handled according to company minimum standards for turnaround, confirmation, and follow-up.
  • Ensure that all booking notes are correctly updated on the reservations system to ensure the highest service standards.
  • Ensuring data integrity and accuracy.
  • Follow up on pre-payments and ensure all deposits are accurately posted against each booking.
  • Issuing confirmations, pro forma invoices, and credit card payment links.
  • Liaising and communicating with internal stakeholders effectively.
  • Maintaining accurate system records of agents’ and guests’ bookings, payments, and additional information.
  • Managing Online Travel Agents’ extranets and responding timeously to guest messages.

Skills and Qualifications required:

  • A minimum Matric certificate (Grade 12) or equivalent is essential.
  • Ability to work in a small team environment.
  • Commitment to delivering exceptional guest service with a passion for the hospitality industry.
  • Excellent written and verbal communication skills (essential).
  • Experience working on booking systems (PANStrat experience is a bonus).
  • Knowledge of sustainable tourism practices is an asset.
  • Own transport is essential.
  • Professional and courteous demeanour, including suitable work attire.
  • Proficiency in Microsoft Office, particularly Word and Excel (essential).
  • Strong organisational skills with meticulous attention to detail and accuracy.
  • Tertiary qualification in Hospitality/Tourism would be an added advantage.

The Offer:

  • A hybrid role is not an option.
  • Competitive salary.
  • Permanent position (Subject to 3-month probation).
  • To be considered for this role, you must have the right to work in South Africa.

To apply for this job email your details to marketing@inyati.co.za

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