Lansdowne Travel Management, operating on behalf of followme2AFRICA, is part of the Cullinan Holdings Group of companies. A proudly South African Company, leading the way in tourism services.

As a full service, Destination Management Company (DMC) we partner with some of the leading, award-winning consumer and trade travel brands. We are a streamline team, driven by technology and service, creating value for suppliers and clients and together delivering the best in-country experience.

followme2AFRICA and our clients lead the way in presenting Southern Africa in the global marketplace. Product supply and innovation is driven within a mature and focused supply chain, always in step with commercial success for both our clients and suppliers. The product team are key to developing the strong day-to-day trade relationships that deliver trusted partnerships and growth.

POSITION OVERVIEW: Part of a small, focused team reporting to the Head of Commercial & Product and working closely alongside the UK Commercial Partnership Manager, the role provides the day-to-day contact and support to key stakeholders for our clients. Product innovation, destination expertise and a detailed understanding of static and dynamic distribution and operational performance are the hallmarks of followme2AFRICA. This role encompasses these opportunities and challenges in a fast paced environment.

The ideal candidate must be comfortable working within a small team and ideally be familiar with the international inbound market to Southern Africa. A passion for our destinations and products, along with an understanding of the region’s commercial distribution should be complimented with strong partnership skills.

We are a small team spread across London and Cape Town with strong core values around Integrity, Teamwork, Excellence and Courage that keeps us Ahead of the Game. A genuine team player who lives and works by these values will thrive as part of team.

KEY RESPONSIBILITIES:

• Build a trusting, growth led partnership with the key stakeholders within the assigned customer and suppliers.
• Understand the customer – core brand values, their client base, markets in which they operate, distribution challenges, training & engagement needs.
• Deliver business growth by aligning customer and fm2 strategies across the business.
• Keep up to date with in-country (destination) development and innovation to ensure destination, product, service and commercial opportunities are proactively optimised.
• In collaboration with the commercial team, be data-led in monitoring performance, market share, trends and opportunity for tactical activity.
• Identify and bring to the Commercial & Product team, opportunities for product innovation to ensure followme2AFRICA continues to have USPs.
• Be guided within the role by the followme2 mission statement.

Mission Statement – ‘Create value for our suppliers and clients and together deliver the best in country experience for our guests’.

MINIMUM EXPERIENCE AND KNOWLEDGE REQUIREMENTS:

This is product focused role that closely aligns with product development and client partnership. Minimum of 3–5 years’ experience within the travel and tourism industry, preferably in a Destination Management Company (DMC), tour operator, wholesaler, or travel agency environment, with exposure to product development and/or client account management.