Inbound Tour Operator in JHB North.

• Assist with annual allocation requirements, costings, itineraries, tour manuals, timed itineraries, extra services, upgraded documentation and any other documentation, etc. required by the agent
• Prepare accurate quotes in either excel or Travel Studio in line with the company’s margin strategy
• Prepare & plan creative itineraries relevant to the specific market working closely with the Groups Manager and Product Teams
• Keep agents and Sales Directors updated on progress and developments
• Build relationships with agents and Sales Directors
• Attend & set up sales calls with agents and Sales Directors
• Ensure accommodation, guides, restaurants, flights, coaches, and other services are booked in good time
• Negotiate rates, terms and conditions and release periods for groups
• Secondary buying to increase operating margins
• Release reservations/allocations in good time to avoid paying cancellation charges
• Problem solving, rotate itineraries, alternate nights, offer suggestions to improve itineraries and logistics
• Ensure that properties offered are relevant to the specific market
• Liaise with clients on best alternatives
• Issue Pro Forma invoices on confirmed bookings and Collect deposits from clients for confirmed bookings
• Ensure any supplier deposit and pre- payments are diarised and actioned
• Create an agent statement to reflect the value of the booking, deposits received and outstanding payments due from the agent
• Ensure the Operations team receive a timeous hand-over
• Load bookings in Travel Studio as required, balance bookings and invoices files as required
• Ensure suppliers receive timeous payments as required
• Operate Groups in accordance with company requirements as required
• Assist with logistical problems to accommodate bookings as required
• Ensure timeous booking of touring services as required
• Ensure guest documentation is prepared in line with standards and processes
• Ensure all Guides on escorted tours receive briefing sheets and complete Guide Questionnaire/Report Back
• Ensure all VIP files are handled as per company policy and the General Manager is made aware of visits in good time and the special value adds are implemented
• Manage reservations / allocations into e-Res according to company processes
• Resolve all customer service issues (pre/during/post tour). Ensure the Client Services Manager, Line Manager, General Manager are kept informed
• Welcome and escort Groups on Inspections trips as required
• Maintain 24-hour turnaround times
• Resolve problems
• Attend Welcome Dinners/functions with Agents/Guests
• Manage the emergency cell phone as required
• Maintain a good Consultant/office relationship
• Host/travel with Clients as directed by the Line Manager
• Maintain and develop close work relationships with International Sales office
• Meet Guests at hotel/airport as required ensuring that personal service is provided
• Handle proposals and front-end communication with Agents and Guests
• Assist in closing sale of each request.

Qualifications: Travel diploma

Skills: Reservations and handling MICE bookings in a tour-operating environment and the writing of own itineraries for Incentive Groups for a minimum of 5 years. Creative itinerary design, quoting & sales. Excellent relationship building skills. Experience in hosting MICE and Incentive Travel Groups. Teamwork and be able to work autonomously when required. Good product knowledge of Southern Africa. Office/administration skills. Understanding of on the ground operations and excellent quality control. Good English communication verbal and written.

Benefits: Medical Aid, provident fund

Email: jeancv@pcs-sa.co.za