Job Title: Product and Systems Administrator

Location: Rosenpark Offices, Tyger Valley, Cape Town

Type: Full-time, office based – working from home on Fridays

Imperative Required Skills:

• The candidate must have meticulous attention to detail and accuracy.
• Work in a team environment with positive and inquisitive attitude.
• Have a working knowledge of Tourplan NX.
• Understand the basics of product contracting.

Responsibilities/Requirements:

• Managing the Booking Support email box to assist consultants with basic service lines / details on Tourplan.
• Create new suppliers (Creditors) codes and details on Tourplan.
• Assist in collecting supplier contracts.
• Making follow up calls on outstanding rates or any information needed.
• Loading, updating and maintaining of rates for all markets on Tourplan, in full, including offers, child rates, group rates, value adds, trading terms, policies, property includes / excludes, etc. within specified deadlines.
• Linking supplier and room codes for live connectivity.
• Track all loaded Suppliers on a tracking sheet.
• Assist and solve basic rates related queries for consultants.
• Product training co-ordination.
• Gathering directions from Suppliers and updating Tourplan with the relevant information.
• Archiving these rates in hardcopy on the applicable system used by Involv Africa (currently OneDrive).
• Managing the Updates email box and ensure updates are done on Tourplan and consultants are informed accordingly.