Kendrick Recruitment is seeking an experienced East Africa Specialist for an established luxury safari operator that runs its own camps and lodges across Kenya and Tanzania, as well as an on-the-ground travel operation. The company creates tailor-made safaris and supports wildlife conservation and local communities in the areas where it operates.

This is a guest-facing sales role for someone with in-depth knowledge of East Africa and a proven ability to turn enquiries into confirmed bookings. You’ll work directly with guests to understand what they want from their safari, then design an itinerary around their interests, travel style and budget. You’ll take ownership of each enquiry through to confirmation before handing the booking over to the operations team.

Key responsibilities

• Design, quote and sell tailor-made luxury safari itineraries across East Africa.
• Build relationships with guests through expert destination advice, prompt follow-up and clear communication.
• Achieve individual revenue, conversion and booking targets.
• Keep quotations, booking details and guest records accurate across the CRM and reservations systems.
• Work closely with Sales Operations and Guest Services to ensure a smooth handover once a booking is confirmed.
• Keep your knowledge of East African destinations, camps and lodges up to date.

Requirements

• At least 5 years’ experience in African inbound travel sales, including a minimum of 2 years selling East African safaris.
• Strong destination knowledge of Kenya and Tanzania and experience designing tailor-made luxury itineraries.
• A proven track record of meeting sales targets and converting enquiries into bookings.
• Excellent written and verbal communication, strong organisational skills and close attention to detail.
• Experience using a CRM system. HubSpot experience is advantageous.

To apply, please send your CV to lauren@kendrickrecruitment.com with East Africa Specialist in the subject line.