Employer Description
Tour Operator in Cape Town

Job Description
Our client is looking for an enthusiastic and client-focused Virtual Business Development Executive to support the onboarding of new agents, drive agent acquisition, maintain strong relationships with existing customers, and act as a reliable point of contact for escalations and ensure a seamless experience during their initial months. This role is heavily focused on providing onboarding assistance, being a dependable point of contact for new agents, and helping to set them up for success.

As a Virtual BDE, you will play a key role in establishing strong relationships from the start, ensuring agents are equipped with the tools and knowledge they need to thrive, and promptly addressing any questions or concerns.

As a Virtual BDE, you will be the face of the organisation to clients, delivering exceptional service and supporting their needs to ensure long-term partnerships.

You will be reporting into the Head of Commercial.

Key Responsibilities

Agent Onboarding Support:

• Assist with onboarding new agents, ensuring they understand our products, services, and processes.
• Provide training sessions and guidance to help new agents navigate tools and resources effectively.
• Provide web training and guidance to assist new agents with our booking platform.
• Share best practices and ensure agents are fully prepared to begin operations.

Point of Contact for New Agents:

• Act as the primary point of contact for new agents during their initial months, addressing questions and resolving issues promptly.
• Offer support in overcoming initial challenges, building confidence, and achieving early success.
• Provide regular follow-ups to ensure a smooth onboarding experience.

New Business Development:

• Identify and pursue opportunities to onboard additional agents, growing the network.
• Promote the company’s values to attract high-quality agents.
• Maintain clear communication to align agents’ needs with the company’s offerings.
• Collaboration and Escalation Management.
• Work closely with internal teams to resolve any issues faced by new agents, escalating where necessary to ensure quick resolutions.
• Communicate effectively with the internal teams to deliver consistent and high-quality onboarding experiences.

Qualifications
Relevant tertiary qualifications

Skills

• At least 3 years experience in a similar position.
• Proven experience in client support, agent onboarding or a related role.
• Exceptional interpersonal and communication skills, with a warm and approachable demeanour.
• Strong ability to manage multiple onboarding processes and priorities.
• Problem-solving mindset with a proactive approach to addressing concerns.
• Proficiency in virtual communication tools and systems.
• Must work UK hours in office.
• Preferred: Experience in agent onboarding or support roles within the travel industry.  Commercial awareness of the UK market would be desirable.

Salary/Package
R35000