Experienced FIT Senior Travel Consultant with 5+ years of experience in Southern Africa working for an inbound DMC. The candidate must have excellent product knowledge and very good geographical familiarity of Southern Africa. We are looking for a professional person that offers high service levels at all times. The candidate should be bilingual, English & Afrikaans.

• Understanding and operating company Systems (TOUR PLAN NX SYSTEM) and WETU System
• Have good product knowledge and excellent geographical knowledge of Southern Africa
• Good communication – internal and external with agents
• Multitasking, being able to handle pressure and volume
• Skilled in designing detailed quotes for itinerary requests and revised quotes
• Preparing Wetu Proposals when necessary
• High conversion rates & reaching targets is essential
• Quick turn-around times
• Request rates, negotiate on rates, where and when possible or required
• Ensure rates are sent to the contract/systems team to load onto NX
• Use preferred suppliers as per company policy
• Be available to attend site inspections/fam trips, educationals or networking events
• Operate all segments of tours within the set budget
• Excellent time management and very good prioritizing ability
• Important to plan carefully to meet deadlines
• Create and manage provisional bookings for all suppliers
• Be responsible for all aspects of the tours being run such as transport, accommodation, restaurants etc.
• Consultant must make sure agent’s information and tour information correspond
• Request sales updates from agents/direct clients, chase for final booking numbers and ensure we have all information to run the tour
• Ensure agents are invoiced in due time, deposits and final payments
• Responsible for all supplier invoices to be sent to accounts department as soon as booking confirms and keep track of payments for the tour
• Doing required admin in order for the finance team to do their part on your tours
• Reconciliation of tours once concluded
• Handling of complaints, assist by gathering feedback from suppliers etc. and prepare responses to be sent (when signed off by management)
• Meet given deadlines and targets
• Emergency phone duty
• Working effectively with other departments in the business, understanding the inter-departmental flows and dependency
• Assist with other projects or in other departments if and when necessary and delegated by management,

Qualifications:
Matric. Travel Diploma an advantage.

Skills:
Tourplan essential. Must at least have 5 years’ experience working for an Inbound Operator and have good knowledge of Southern Africa destinations.