Experienced FIT Senior Travel Consultant with 5+ years of experience in Southern Africa working for an inbound DMC. The candidate must have excellent product knowledge and very good geographical familiarity of Southern Africa. We are looking for a professional person that offers high service levels at all times. The candidate should be bilingual, English & Afrikaans.

• Understanding and operating company Systems (Tour Plan NX Systems) and WETU System.
• Have good product knowledge and excellent geographical knowledge of Southern Africa.
• Good communication – internal and external with agents.
• Multitasking, being able to handle pressure and volume.
• Skilled in designing detailed quotes for itinerary requests and revised quotes.
• Preparing Wetu Proposals when necessary.
• High conversion rates & reaching targets is essential.
• Quick turn-around times.
• Request rates, negotiate on rates, where and when possible or required.
• Ensure rates are sent to the contract/systems team to load onto NX.
• Use preferred suppliers as per company policy.
• Be available to attend site inspections/fam trips, educationals or networking events.
• Operate all segments of tours within the set budget.
• Excellent time management and very good prioritizing ability.
• Important to plan carefully to meet deadlines.
• Create and manage provisional bookings for all suppliers.
• Be responsible for all aspects of the tours being run such as transport, accommodation, restaurants etc.
• Consultant must make sure agent’s information and tour information correspond.
• Request sales updates from agents/direct clients, chase for final booking numbers and ensure we have all information to run the tour.
• Ensure agents are invoiced in due time, deposits and final payments.
• Responsible for all supplier invoices to be sent to accounts department as soon as booking confirms and keep track of payments for the tour.
• Doing required admin in order for the finance team to do their part on your tours.
• Reconciliation of tours once concluded.
• Handling of complaints, assist by gathering feedback from suppliers etc. and prepare responses to be sent (when signed off by management ).
• Meet given deadlines and targets.
• Emergency phone duty.
• Working effectively with other departments in the business, understanding the inter-departmental flows and dependency.
• Assist with other projects or in other departments if and when necessary and delegated by management.

To apply email CV to jeancv@pcs-sa.co.za