Inbound Tour Operator situated in Durban.

• Design and manage bespoke holidays tailored to clients’ preferences, ensuring unique and memorable travel experiences.
• Build and maintain strong, long-term client relationships, ensuring high satisfaction and fostering repeat business.
• Identify opportunities to upsell and cross-sell additional travel services, packages, and exclusive experiences to enhance the client journey.
• Offer expert advice on destinations, itineraries, and services, guiding clients to make informed decisions.
• Manage client inquiries, bookings, and related administrative tasks efficiently and professionally.
• Deliver outstanding customer service, ensuring clients are supported and satisfied throughout the booking process.
• Provide administrative support to the team as needed.
• Stay updated with the latest industry trends to offer clients innovative and relevant travel solutions.

Qualifications
Relevant qualification in Travel or Tourism preferred.

Skills

• At least 3 years experience in a similar role within an Inbound Tour Operator or Game Lodge essential.
• Good communication skills.
• Experience in dealing with international clients preferred.
• Tourplan/Panstrat/Galileo/Amadeus – or similar booking tool.
• Must be able to work UK working hours (9-6pm & 10-7pm depending on the season) – this is not negotiable.  The role is in office daily, no remote/hybrid working model.