Travel Agency in JHB North.

Job Description

• Handle client booking from start to finish, maintaining regular contact client throughout duration of trip to ensure total satisfaction and repeat business.
• Resolve queries and complaints quickly and efficiently.
• Respond to both telephone and email enquiries.
• Prepare quotes.
• Ensure client payments are taken in a timely fashion.
• Minimise costing errors.
• Monitor and communicate client feedback.

Qualifications: Matric. Relevant travel qualification an advantage.

Skills:

• At least 5 years’ background of working in a travel-sales environment.
• 5 years experience with GDS – Amadeus.
• Understanding of working in a luxury travel environment dealing with VIP/high net worth individuals and their demands.
• Target driven and sales focused with proven successful sales track record.
• Well-earned and proven reputation for genuinely outstanding excellent customer service.
• Creative flair for designing above & beyond luxury travel experiences with the ability to execute concepts through to completion.
• Knowledge and travel awareness of the main luxury hotel groups.
• Knowledge and travel understanding of at least 3 of the following regions; Europe And Scandinavia/ Australasia/ Americas/ Middle East/ India And Indian Ocean/ Far East.
• Having travelled internationally will be an advantage. Capable of driving new business and sales.

Benefits: Commission.

Email: jeancv@pcs-sa.co.za