Lovely 5 star lodge situated in Sabi Sands.

Job Description

• Logging and responding to enquiries by phone and email, making reservations in accordance with agreed turnaround guidelines.
• Providing accurate and relevant information about room options, availability, packages and specials.
• Checking availability of accommodation or flights on the guests’ desired travel dates.
• Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow up.
• Following up on provisional reservations.
• Updating and maintaining our client database.
• Issuing invoices, processing payments and sending confirmation details to guests.
• Sorting out any issues that may arise with reservations.
• Providing support to guests who may need to amend or cancel a reservation.
• Collaborating with lodge operations to resolve booking issues, such as cancellations,
  delays, or overbookings.
• Ensuring all guests requests such as booking excursions, treatments etc. are actioned and accurately detailed on HMS.
• Booking Federal Air flights and road transfers for guests as required.
• Creating and updating guest profiles for identified VIP & repeat clients.
• Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests.
• Maintaining a good rapport with guests.

Qualifications
Hotel Management Diploma an advantage.

Skills

• Excellent communication skills, both written and verbal.
• Excellent command of the English language.
• Minimum 3 years’ experience in similar appointment with specific reservations experience in lodges.
• Excellent interpersonal skills.
• Excellent computer skills.
• Excellent financial awareness.

Benefits

• Accommodation, meal allowance.
• Medical aid.
• Provident fund.