Kendrick Recruitment is seeking a proactive and detail-oriented Systems & Product Manager to manage and develop a B2B travel booking platform for an established travel business.

This role combines systems management, travel product administration, supplier relationships and agent support. It would suit someone with hands-on experience managing travel booking platforms, a strong understanding of African travel products and pricing, and the confidence to work independently.

Key Responsibilities

• Maintain accurate product information across the platform, including properties, flights, activities and transfers.
• Load and check rates, content, images, specials and promotions, ensuring these display correctly on quotes and itineraries.
• Manage the onboarding of new supplier partners, including rate agreements, contracts and property information.
• Carry out system checks, troubleshoot issues and coordinate with developers to resolve faults.
• Assist with testing, documenting and rolling out new system features and updates.
• Support live availability and API integrations, following up with partners where required.
• Coordinate with the marketing team to keep product content accurate and up to date.
• Train and onboard new and existing agents, providing ongoing system support and communicating product updates.
• Contribute to platform development, revenue opportunities, promotional strategies and improvements to processes.
• Create and maintain standard operating procedures.
• Provide backup itinerary and booking support when required.

Requirements

• Hands-on experience building and managing a travel booking, itinerary or reservations platform.
• Relevant travel industry experience, with a sound understanding of DMC and tour operator operations.
• Knowledge of the Southern and East African safari markets.
• Strong understanding of nett and rack rates, STO agreements, commission structures, mark-ups and margins.
• Experience managing travel products, supplier relationships and online content.
• Excellent attention to detail, particularly when working with rates, data and promotions.
• Strong organisational and project management skills, with the ability to manage multiple priorities and follow tasks through to completion.
• Confident communication and training skills.
• Experience with CRM systems, payment tools and API or live availability integrations.
• A practical, solutions-focused approach and the ability to learn new systems quickly.
• Based in Cape Town and available to travel occasionally to Franschhoek.
• This is an excellent opportunity for a systems-minded travel professional who enjoys improving processes, maintaining product accuracy and contributing to the growth of a travel platform.

To apply, please send your CV to lauren@kendrickrecruitment.com.